1car1 - Car and Van Rental

To ensure that all staff provides a high level of customer service, Administration is completed correctly, Staff are well presented, Vehicle/premises security and safety are maintained and resources made available to them are used in a responsible manner to achieve maximum revenue.

• To control branch costs in all areas to achieve maximum profitability.
• To train and induct staff to the required standard to achieve customer satisfaction.
• Handle all telephone enquiries in a polite and helpful manner as a representative of the company. 
• Promote the company’s products and services to all potential customers. 
• Secure all potential reservations meeting the individual customers requirements.
• Liase with all internal departments and adhere to their requests and requirements.
• Complete end of day fleet checks to ensure that all available vehicles are secured and present on system
• Identify potential staff training requirements.
• Keep personnel files updated on all staff allocated to the branch.
• Recruit own staff to comply with the company’s service and insurance requirements.
• Accurately complete and submit all personnel administration.
• To ensure that all staff maintains high levels of customer service in all customer contact situations.
• To ensure that all vehicles are prepared according to the company’s “ready for rent standard”.
• To ensure that all staff pass on all relevant information to the customer at vehicle handover.
• To ensure that all administration is completed promptly and accurately in accordance with company requirements.
• To ensure the accuracy and security of the branch computer system.

Successful candidates will need:

• Exceptional organisation skills
• Excellent people management skills
• Staff development skills
• Good communication (Verbally and written) skills